FAQ

Where are you located?

I am an online crystal and home decor shop based in Kansas City.

Can I pick up my order?

Currently, I do not have a pick up location. 

How fast can I get my order?

I have a quick turnaround on orders. Orders placed Monday through Friday are ready to ship next day. Orders placed on Saturday and Sunday will be ready to ship on Monday.

What if I have a different occasion for a crystal set that isn’t listed? can you make it for me?

I love new ideas! Please email me andrea@themysticpalm.com and I will do my best to accommodate your request.

What if my crystals are not exactly as pictured?

Please note that the colors, shapes, and sizes of our crystals do vary.  I cannot guarantee the crystals will be the exact color and shape as pictured.  I do not replace stones unless broken in shipment.


Shipping and Returns

In the event that you are not satisfied, please contact andrea@themysticpalm.com.

 
 
 
love.png
 

Let Us Help

Not seeing your question here? Let us know how we can help. We will get back to you as soon as possible.