FAQ
Where are you located?
I am an online crystal and home decor shop based in Kansas City.
Can I pick up my order?
Currently, I do not have a pick up location.
How fast can I get my order?
I have a quick turnaround on orders. Orders placed Monday through Friday are ready to ship next day. Orders placed on Saturday and Sunday will be ready to ship on Monday.
What if I have a different occasion for a crystal set that isn’t listed? can you make it for me?
I love new ideas! Please email me andrea@themysticpalm.com and I will do my best to accommodate your request.
What if my crystals are not exactly as pictured?
Please note that the colors, shapes, and sizes of our crystals do vary. I cannot guarantee the crystals will be the exact color and shape as pictured. I do not replace stones unless broken in shipment.
Shipping and Returns
In the event that you are not satisfied, please contact andrea@themysticpalm.com.
Let Us Help
Not seeing your question here? Let us know how we can help. We will get back to you as soon as possible.